Improving Accessibility for a Family & Cosmetic Dental Practice
A well-established family dental practice offering preventive, cosmetic, restorative, and emergency dental services wanted to ensure that every patient could easily access information and schedule appointments through its website. As more patients relied on digital channels to research treatments, complete contact forms, and request appointments, creating an accessible online experience became a strategic priority.
- 95%
- Issues resolved
- 75% → 98%
- WCAG score
- 100% fixed
- Color contrast
Healthcare – Dental Services — confidential client.
A well-established family dental practice offering preventive, cosmetic, restorative, and emergency dental services wanted to ensure that every patient could easily access information and schedule appointments through its website. As more patients relied on digital channels to research treatments, complete contact forms, and request appointments, creating an accessible online experience became a strategic priority.
9 accessibility barriers that needed addressing.
Alternative text for treatment images and icons
Form labels, instructions, and validation messages
Keyboard navigation throughout the website
Heading hierarchy and page structure
Color contrast for text and call-to-action buttons
Visible keyboard focus indicators
Screen reader compatibility
Accessible navigation menus
Descriptive links and button labels
Structured engineering, not a one-time scan.
Comprehensive Accessibility Assessment
Zylyn performed a comprehensive accessibility assessment using automated scanning combined with expert manual testing in accordance with WCAG 2.2 guidelines. The review covered home, general dentistry, cosmetic, restorative, emergency care pages, appointment request forms, contact page, navigation menus, and interactive website components.
Actionable Remediation Guidance
Each accessibility issue included a WCAG Success Criterion reference, severity classification, user and business impact, recommended remediation, and developer-friendly implementation guidance — enabling prioritization based on accessibility impact and effort.
Accessibility Validation
After remediation, Zylyn conducted follow-up validation testing to verify that accessibility issues had been successfully resolved while ensuring new barriers were not introduced.
Three-tool audit methodology
- Google Lighthouse — structural and performance signals
- WAVE — visual contrast and form label detection
- axe-core scanner — precise WCAG criterion mapping
Violation tracker
Every issue mapped to its WCAG criterion, severity, and exact fix — turning accessibility barriers into a prioritised, manageable remediation backlog.
Verified results
An independent re-scan across multiple tools confirmed every remediation held. Each fix was verified against its WCAG criterion before being marked closed.
The numbers tell the story.
Measurable improvements across every key accessibility metric.
| Metric | Improvement |
|---|---|
| Critical accessibility issues resolved | 95% |
| WCAG compliance score | Increased from 75% to 98% |
| Keyboard accessibility issues | Reduced by 93% |
| Appointment form accessibility | Improved by 96% |
| Color contrast issues resolved | 100% |
| Screen reader compatibility | Improved by 92% |
Beyond a passing score.
Improved Patient Experience
- Schedule dental appointments online with fewer barriers
- Learn about available treatments using assistive technologies
- Complete contact and appointment forms more easily
- Navigate the website using keyboard-only controls
Enhanced Digital Accessibility
- More inclusive experience for individuals with disabilities
- Supports the practice's commitment to accessible healthcare services
What was achieved.
Significant reduction in accessibility barriers
Improved online appointment experience
Enhanced usability for keyboard and screen reader users
Stronger alignment with WCAG 2.2 guidelines
Faster identification and resolution of accessibility issues
More inclusive digital experience for current and prospective patients
Make your site accessible.
If your site has never been audited against WCAG 2.2, it almost certainly has issues like these. We can run a full multi-tool audit, deliver a prioritised remediation tracker, and verify the result with an independent re-scan.