Enhancing Accessibility for a Document Authentication & Apostille Services Provider
A regional provider of document authentication and apostille services wanted to improve the accessibility of its website to better serve individuals and businesses requiring international document legalization. The website enables customers to learn about the apostille process, request quotes, submit documents, and access service information online.
- 97%
- Issues resolved
- 76% → 98%
- WCAG score
- 100% fixed
- Color contrast
Legal & Government Services — confidential client.
A regional provider of document authentication and apostille services wanted to improve the accessibility of its website to better serve individuals and businesses requiring international document legalization. The website enables customers to learn about the apostille process, request quotes, submit documents, and access service information online.
9 accessibility barriers that needed addressing.
Alternative text for informative graphics and icons
Form labels, instructions, and error messaging
Keyboard navigation across interactive elements
Heading hierarchy and page structure
Color contrast for improved readability
Focus visibility for links and buttons
Screen reader compatibility
Accessible tables and pricing information
Descriptive link and button text
Structured engineering, not a one-time scan.
Comprehensive Accessibility Assessment
Zylyn performed a comprehensive accessibility evaluation using automated scanning combined with expert manual testing in accordance with WCAG 2.2 standards. The assessment covered the home page, service information pages, online quote request forms, contact pages, pricing pages, FAQs, navigation menus, and interactive components.
Prioritized Remediation Guidance
Every accessibility issue included a WCAG Success Criterion reference, severity level, user and business impact, recommended remediation, and developer-ready implementation guidance — allowing the team to efficiently prioritize and resolve issues.
Accessibility Validation
After remediation was completed, Zylyn conducted validation testing to confirm accessibility improvements and verify compliance with WCAG requirements.
Three-tool audit methodology
- Google Lighthouse — structural and performance signals
- WAVE — visual contrast and form label detection
- axe-core scanner — precise WCAG criterion mapping
Violation tracker
Every issue mapped to its WCAG criterion, severity, and exact fix — turning accessibility barriers into a prioritised, manageable remediation backlog.
Verified results
An independent re-scan across multiple tools confirmed every remediation held. Each fix was verified against its WCAG criterion before being marked closed.
The numbers tell the story.
Measurable improvements across every key accessibility metric.
| Metric | Improvement |
|---|---|
| Critical accessibility issues resolved | 97% |
| WCAG compliance score | Increased from 76% to 98% |
| Keyboard navigation issues | Reduced by 94% |
| Form accessibility improvements | 96% |
| Color contrast issues resolved | 100% |
| Screen reader compatibility improvements | 93% |
Beyond a passing score.
More Inclusive Customer Experience
- Request apostille and authentication services with fewer barriers
- Complete online inquiry forms using assistive technologies
- Understand document requirements and pricing more easily
- Navigate the website with keyboard and screen reader support
Improved Accessibility Compliance
- Significantly strengthened alignment with WCAG 2.2 guidelines
- Reduced accessibility risks while providing equal access to essential services
What was achieved.
Significant reduction in accessibility barriers
Improved usability for keyboard and screen reader users
More accessible online service request forms
Stronger WCAG 2.2 compliance
Faster identification and resolution of accessibility issues
More inclusive digital experience for individuals and businesses
Make your site accessible.
If your site has never been audited against WCAG 2.2, it almost certainly has issues like these. We can run a full multi-tool audit, deliver a prioritised remediation tracker, and verify the result with an independent re-scan.