Shopify accessibility testing
From product pages and navigation to forms, popups and checkout, Zylyn helps you find accessibility barriers across your Shopify store — and gives your team a clear way to fix them. You don't have to figure out accessibility on your own.
Why Shopify accessibility matters
Nobody necessarily did anything wrong. The store just changed.
That's why accessibility testing shouldn't be something you do once and forget.
What we test
Can customers browse your store, open menus, use filters, select product options and complete their journey without a mouse?
Can customers using NVDA, JAWS or VoiceOver understand your navigation, products, forms and controls?
Can customers understand product names, prices, descriptions, images, variants and availability?
Can customers move around your store and find what they need without getting lost?
Are labels, instructions, errors and required fields clear and accessible?
Do menus, popups, carts, filters, carousels and other interactive elements work with assistive technology?
Do reviews, chat tools, subscriptions, popups or other Shopify apps introduce accessibility barriers?
Shopify has its own accessibility challenges
It's your theme, products, content, apps, navigation, forms and customer journey — all working together. That means accessibility problems can come from different places.
A theme update can change headings, buttons, navigation or keyboard focus.
Product images, descriptions, variants and other information need to make sense to customers using assistive technology.
A new review widget, chat tool or popup can introduce accessibility problems that weren't there before.
Menus, search, filters and collection pages all need to be usable without relying on a mouse.
Customers need to be able to understand fields, move through the process and complete their purchase.
Accessibility doesn't stop after the initial audit. New pages and changes can introduce new issues.
Automated and expert testing
Automated testing is useful. It can quickly identify many common accessibility problems across your Shopify store.
But a scan can't tell you everything about what it's actually like to use your store with a keyboard or screen reader.
That's where expert testing comes in. Zylyn combines automated checks with manual testing using:
We look beyond the error count and focus on what the issue means for a real person trying to use your store.
Schedule a discovery callThe process
Six steps. The first three get us started. The last three help you keep improving.
We identify the key pages and customer journeys across your Shopify store — from navigation and product pages to forms and checkout.
Automated checks and expert testing give you a clear starting point, with issues organized so your team knows where to begin.
We look at the results, remove the noise and identify the accessibility barriers that have the biggest impact on your customers.
Your team gets practical guidance on what needs to change. Where included in your service, Zylyn can help with the fixes too.
Fixes are checked again using the appropriate testing methods and assistive technologies.
Your Shopify store keeps changing. Ongoing testing helps catch new accessibility problems before they become someone else's problem.
A week in practice
The page is picked up during testing and a product option can't be reached properly using a keyboard.
The issue is documented, explained and prioritized based on its impact.
Your team gets clear guidance on what needs to change.
The fix is made and the page is tested again with keyboard and screen reader testing.
Without testing, that problem could stay there until a customer reports it.
What you get
You get something your team can actually work with.
Who it's for
Teams that want accessibility to stay part of the store — not become a last-minute project.
Who does the testing
Technical expertise meets real-world experience.
CPACC: IAAP Certified Professional in Accessibility Core Competencies
WAS: IAAP Web Accessibility Specialist
Trusted Tester: DHS Section 508 conformance testing
Backed by people with lived experience of disability. Screen reader, keyboard, switch and magnification testing is performed by people who understand how these tools are used in the real world.
FAQ
Shopify accessibility testing is the process of checking whether your Shopify store can be used by people with different disabilities and assistive technologies. This includes automated checks, manual testing and testing with tools such as screen readers and keyboard navigation.
Your store can develop accessibility problems as you change its theme, products, content, apps and customer journeys. Regular testing helps you find those problems and address them before they become bigger issues.
Automated tools can find many common accessibility issues, but they can't identify everything. Manual testing is needed to understand how the store actually works with a keyboard, screen reader and other assistive technologies.
Yes. Theme elements such as navigation, headings, buttons, forms, product layouts and interactive components can all be part of the accessibility review.
Yes. Third-party apps can affect accessibility, particularly when they add popups, reviews, chat, subscriptions, forms or other interactive elements.
Checkout can be included in the testing scope. We look at the customer journey and check whether important fields, controls, instructions and errors can be understood and operated using assistive technology.
WCAG 2.2 AA is the working standard for Zylyn's accessibility testing.
You receive documented findings with practical information about what needs attention. Your team can then make the changes, and the fixes can be tested again.
It depends on how frequently your store changes. Stores that regularly add products, apps, content or functionality can benefit from ongoing accessibility testing rather than relying on a single annual audit.
