SAP Commerce Cloud accessibility testing
People interact with your store in different ways. Some use a keyboard. Some use a screen reader. Others need clear forms, predictable navigation, and controls that are easy to understand. Zylyn tests your SAP Commerce Cloud experience to find accessibility barriers and gives your team a practical way to fix them.
Why SAP Commerce Cloud accessibility matters
A new storefront component, product update, search change, promotion, integration, or checkout update can introduce an accessibility problem without being obvious during normal testing.
Some issues are visible.
Others only appear when someone uses a keyboard or assistive technology.
Regular accessibility testing helps you find those problems before they become part of the customer experience.
What we test
We look at how the experience works from the customer's point of view.
SAP Commerce Cloud has its own accessibility challenges
When several teams are working on the same commerce experience, accessibility can easily become inconsistent.
A new search component might not expose its results properly to a screen reader.
A filter may work with a mouse but not with a keyboard.
A custom checkout element may move focus somewhere unexpected.
These are the kinds of problems we look for during testing.
Automated and manual testing
Automated testing can help identify many common accessibility issues.
But a scan cannot tell you whether a customer can actually complete the shopping journey.
Manual testing is needed to answer those questions.
Zylyn combines automated checks with manual testing using:
The process
We identify the important customer journeys across your store, including navigation, product discovery, search, cart, and checkout.
We test the current experience and establish where accessibility stands today.
We investigate each issue and understand what it means for an actual customer.
Your team receives clear findings and practical guidance for addressing the problem.
Once fixes are made, we test the affected experience again.
New releases, custom components, integrations, and content changes can introduce new barriers.
Ongoing testing helps you catch them early.
A week in practice
The filter looks fine and works correctly with a mouse. During accessibility testing, we find that keyboard users cannot move through all of the available controls. The selected filter state is also not clearly communicated to a screen reader.
We document the issue and explain what needs to change.
The development team updates the component.
We retest the filter and confirm that the interaction now works correctly with keyboard navigation and assistive technology.
Without testing, the problem could easily have remained unnoticed.
What you get
You get information your team can actually use.
The goal is not to overwhelm your team with technical warnings.
It is to show you what needs attention, why it matters, and what to do next.
Who it's for
Who does the testing
Accessibility testing is more than running an automated scanner.
Our testers hold certifications including CPACC, WAS, and Trusted Tester.
We also bring hands-on experience testing with screen readers, keyboards, switches, and magnification.
That helps us understand both the technical issue and the experience behind it.
FAQ
It is the process of checking your commerce experience for barriers that can make it difficult for people with disabilities to browse, interact with, and purchase from your store.
Commerce experiences change regularly. New components, integrations, product updates, and custom functionality can introduce accessibility issues.
Automated tools can find many common issues, but they cannot test the complete customer experience. Manual testing is important for keyboard and screen reader users.
Yes. Custom components can introduce accessibility barriers, so we test them as part of the customer journey.
Yes. We check whether search and filtering can be navigated and operated using different methods of interaction.
Yes. We test relevant forms, controls, focus behavior, error handling, and other important interactions in the purchase journey.
Yes. Where third-party or custom integrations affect the customer experience, they can be included in testing.
Our testing follows WCAG 2.2 AA.
We document the problem, explain its impact, prioritize the finding, and provide practical guidance. Once your team makes the fix, we can retest it.
It depends on how frequently your store changes. Testing should be considered after significant storefront updates, new components, integrations, and other changes that affect the customer journey.
