Salesforce Commerce Cloud accessibility testing
People shop in different ways. Some use a keyboard. Some use a screen reader. Others need clear forms, predictable navigation, and controls that are easy to understand. Zylyn tests your Salesforce Commerce Cloud experience to find accessibility barriers and gives your team a practical way to fix them.
Why Salesforce Commerce Cloud accessibility matters
A new storefront component, promotion, product experience, third-party integration, or checkout update can introduce an accessibility problem without anyone noticing.
Some issues are obvious. Others only appear when someone navigates without a mouse or uses a screen reader.
Regular testing helps you catch these problems before they affect customers.
What we test
We test how the experience works, not just whether a tool reports an error.
Salesforce Commerce Cloud has its own accessibility challenges
That can make accessibility harder to maintain.
A new promotional component might not receive keyboard focus correctly. A filter could be difficult to operate without a mouse. A custom form could have labels that are visually clear but not properly communicated to a screen reader.
These are the details we look for during testing.
Automated and manual testing
Automated testing is useful for finding common accessibility problems quickly.
But it cannot tell you everything about the customer experience.
Those questions need manual testing.
Zylyn combines automated checks with manual testing using:
The process
We identify the important customer journeys across your storefront, including product discovery, navigation, search, cart, and checkout.
We test the current experience and establish where accessibility stands today.
We investigate the issue and its impact instead of simply passing along an automated warning.
Your team receives clear findings and practical guidance for addressing them.
After fixes are implemented, we retest the affected experience.
New releases, components, integrations, and content changes can introduce new barriers.
Ongoing testing helps you catch them early.
A week in practice
It looks fine visually. But during testing, we find that the component does not receive keyboard focus correctly. A keyboard user can reach the surrounding content but cannot properly interact with the new promotion.
We document the problem and explain what needs to change.
The development team makes the fix.
We retest the component and confirm that it now works with keyboard navigation and assistive technology.
The issue is resolved before it becomes part of the normal customer journey.
What you get
You get information your team can use.
The goal is to make accessibility easier to act on, not to overwhelm your team with a long list of technical warnings.
Who it's for
Who does the testing
Accessibility testing is more than running an automated scanner.
Our testers hold certifications including CPACC, WAS, and Trusted Tester.
We also bring hands-on experience testing with screen readers, keyboards, switches, and magnification.
That helps us understand both the technical problem and the experience behind it.
FAQ
It is the process of checking your commerce experience for barriers that can make it difficult for people with disabilities to browse, interact with, and purchase from your store.
Commerce experiences change regularly. New components, campaigns, integrations, and custom functionality can introduce accessibility issues.
Automated tools can identify many common issues, but they cannot test the complete user experience. Manual testing is important for keyboard and screen reader users.
Yes. Custom components can introduce accessibility issues, so we test them as part of the customer experience.
Yes. We check whether customers can navigate, operate, and understand search and filtering functionality using different methods of interaction.
Yes. We test relevant forms, controls, focus behavior, error handling, and other important interactions in the purchase journey.
Yes. Where third-party functionality affects the customer experience, we can include it in testing.
Our testing follows WCAG 2.2 AA.
We document the issue, explain its impact, prioritize the finding, and provide practical guidance. Once your team makes the fix, we can retest it.
It depends on how frequently your store changes. Testing should be considered after significant storefront updates, new components, integrations, and other changes that affect the customer journey.
