Improving Accessibility for a Residential & Commercial Roofing Contractor
A regional roofing contractor specializing in residential roofing, commercial roofing, roof repairs, replacements, gutters, and siding wanted to ensure its website delivered an accessible experience for every visitor. Since homeowners and businesses rely on the website to request inspections, learn about roofing solutions, and contact the company, accessibility became an important part of improving customer engagement and digital inclusivity.
- 96%
- Issues resolved
- 77% → 98%
- WCAG score
- 100% fixed
- Color contrast
Construction & Home Services — confidential client.
A regional roofing contractor specializing in residential roofing, commercial roofing, roof repairs, replacements, gutters, and siding wanted to ensure its website delivered an accessible experience for every visitor. Since homeowners and businesses rely on the website to request inspections, learn about roofing solutions, and contact the company, accessibility became an important part of improving customer engagement and digital inclusivity.
9 accessibility barriers that needed addressing.
Alternative text for project photos and service imagery
Form labels, instructions, and validation messages
Keyboard navigation throughout the website
Heading hierarchy and semantic page structure
Color contrast for text, buttons, and call-to-action elements
Focus visibility for keyboard users
Screen reader compatibility
Accessible navigation menus
Descriptive links and button labels
Structured engineering, not a one-time scan.
Comprehensive Accessibility Assessment
Zylyn conducted a comprehensive accessibility assessment using automated scanning combined with expert manual testing in accordance with WCAG 2.2 guidelines. The assessment included the home page, residential and commercial roofing pages, gutter and siding service pages, contact and estimate request forms, project gallery, navigation menus, and interactive website components.
Prioritized Remediation Guidance
Every accessibility finding included a WCAG Success Criterion reference, severity classification, user and business impact, recommended remediation, and developer-ready implementation guidance — enabling the team to prioritize high-impact improvements while streamlining remediation.
Accessibility Validation
Following remediation, Zylyn conducted validation testing to verify that identified accessibility issues had been successfully resolved and that no new barriers had been introduced.
Three-tool audit methodology
- Google Lighthouse — structural and performance signals
- WAVE — visual contrast and form label detection
- axe-core scanner — precise WCAG criterion mapping
Violation tracker
Every issue mapped to its WCAG criterion, severity, and exact fix — turning accessibility barriers into a prioritised, manageable remediation backlog.
Verified results
An independent re-scan across multiple tools confirmed every remediation held. Each fix was verified against its WCAG criterion before being marked closed.
The numbers tell the story.
Measurable improvements across every key accessibility metric.
| Metric | Improvement |
|---|---|
| Critical accessibility issues resolved | 96% |
| WCAG compliance score | Increased from 77% to 98% |
| Keyboard navigation issues | Reduced by 94% |
| Contact form accessibility | Improved by 96% |
| Color contrast issues resolved | 100% |
| Screen reader compatibility improvements | 93% |
Beyond a passing score.
Improved Customer Experience
- Request free roof inspections and estimates without barriers
- Browse residential and commercial roofing services using assistive technologies
- Submit online inquiries and navigate project galleries with ease
- Use keyboard-only navigation throughout the site
Increased Digital Accessibility
- More inclusive experience for homeowners, property managers, and commercial customers
- Equal access to roofing information and services
What was achieved.
Significant reduction in accessibility barriers
Improved online quote request experience
Enhanced usability for keyboard and screen reader users
Stronger alignment with WCAG 2.2 accessibility guidelines
Faster identification and resolution of accessibility issues
More inclusive digital experience for residential and commercial customers
Make your site accessible.
If your site has never been audited against WCAG 2.2, it almost certainly has issues like these. We can run a full multi-tool audit, deliver a prioritised remediation tracker, and verify the result with an independent re-scan.