Improving Accessibility for a Regional Mobile Notary & Document Services Provider
A regional provider of mobile notary, loan signing, apostille, I-9 verification, and document authentication services wanted to ensure its website was accessible to all users. As the company's website serves as the primary channel for customers to learn about services, schedule appointments, and submit inquiries, creating an inclusive digital experience became a key business objective.
- 96%
- Issues resolved
- 74% → 97%
- WCAG score
- 100% fixed
- Color contrast
Legal & Professional Services — confidential client.
A regional provider of mobile notary, loan signing, apostille, I-9 verification, and document authentication services wanted to ensure its website was accessible to all users. As the company's website serves as the primary channel for customers to learn about services, schedule appointments, and submit inquiries, creating an inclusive digital experience became a key business objective.
8 accessibility barriers that needed addressing.
Alternative text for informative images
Form labels and user instructions
Heading hierarchy and page structure
Color contrast for text and interface elements
Keyboard navigation throughout the website
Visible focus indicators
Screen reader compatibility
Descriptive link text and button labels
Structured engineering, not a one-time scan.
Comprehensive Accessibility Assessment
Zylyn conducted a comprehensive accessibility assessment using a combination of automated scanning and manual testing based on WCAG 2.2 guidelines. The review covered the home page, service pages, appointment request forms, contact pages, navigation menus, and interactive components.
Actionable Remediation Guidance
Each identified issue included a WCAG Success Criterion reference, severity classification, user and business impact, recommended remediation, and developer-friendly implementation guidance — enabling the team to prioritize fixes based on impact and effort.
Accessibility Validation
Following remediation, Zylyn performed validation testing to verify that identified issues had been resolved and that no new accessibility barriers had been introduced.
Three-tool audit methodology
- Google Lighthouse — structural and performance signals
- WAVE — visual contrast and form label detection
- axe-core scanner — precise WCAG criterion mapping
Violation tracker
Every issue mapped to its WCAG criterion, severity, and exact fix — turning accessibility barriers into a prioritised, manageable remediation backlog.
Verified results
An independent re-scan across multiple tools confirmed every remediation held. Each fix was verified against its WCAG criterion before being marked closed.
The numbers tell the story.
Measurable improvements across every key accessibility metric.
| Metric | Improvement |
|---|---|
| Critical accessibility issues resolved | 96% |
| WCAG compliance score | Increased from 74% to 97% |
| Keyboard accessibility issues | Reduced by 92% |
| Form accessibility improvements | 95% |
| Color contrast issues resolved | 100% |
| Screen reader usability improvements | 90% |
Beyond a passing score.
Improved Customer Experience
- Schedule appointments more easily
- Request document services with fewer barriers
- Complete online forms using assistive technologies
- Navigate the website with keyboard and screen reader support
Stronger Accessibility Compliance
- Significantly improved alignment with WCAG 2.2 guidelines
- Reduced future compliance risks
What was achieved.
Significant reduction in accessibility barriers
Improved experience for keyboard and screen reader users
More accessible online appointment and contact forms
Stronger alignment with WCAG 2.2 guidelines
Practical roadmap for ongoing accessibility improvements
More inclusive digital experience for all users
Make your site accessible.
If your site has never been audited against WCAG 2.2, it almost certainly has issues like these. We can run a full multi-tool audit, deliver a prioritised remediation tracker, and verify the result with an independent re-scan.