Advancing Accessibility for a Field Service Management SaaS Platform
A leading provider of field service management software wanted to ensure its platform and marketing website delivered an inclusive digital experience for all users. Serving businesses in industries such as HVAC, plumbing, electrical, telecommunications, cleaning, and property maintenance, the platform enables teams to manage scheduling, dispatching, work orders, invoicing, customer communication, and mobile field operations.
- 98%
- Issues resolved
- 81% → 99%
- WCAG score
- 100% fixed
- Color contrast
SaaS / Field Service Management — confidential client.
A leading provider of field service management software wanted to ensure its platform and marketing website delivered an inclusive digital experience for all users. Serving businesses in industries such as HVAC, plumbing, electrical, telecommunications, cleaning, and property maintenance, the platform enables teams to manage scheduling, dispatching, work orders, invoicing, customer communication, and mobile field operations.
10 accessibility barriers that needed addressing.
Alternative text for icons, charts, and visual indicators
Keyboard accessibility across dashboards and navigation
Screen reader compatibility for dynamic interface elements
Form labels, validation messages, and error handling
Color contrast across dashboards and action buttons
Accessible modal dialogs and pop-up windows
Focus management during workflow transitions
Semantic heading structure throughout the application
Descriptive button labels and navigation links
Accessible data tables and reporting interfaces
Structured engineering, not a one-time scan.
Comprehensive Accessibility Assessment
Zylyn conducted a comprehensive accessibility assessment using automated scanning and detailed manual testing aligned with WCAG 2.2 guidelines. The review covered the marketing website, product dashboards, scheduling and dispatch modules, work order management, customer portal, mobile-responsive interfaces, reporting and analytics pages, user account management, and forms and interactive workflows.
Prioritized Remediation Guidance
Each accessibility finding included a WCAG 2.2 Success Criterion reference, severity level, business and user impact, root cause analysis, developer-ready remediation guidance, and recommended implementation priority — enabling engineering teams to efficiently resolve high-impact issues while minimizing disruption to product development.
Accessibility Validation
Following remediation, Zylyn conducted validation testing to verify that accessibility improvements were successfully implemented and that new releases maintained accessibility compliance.
Three-tool audit methodology
- Google Lighthouse — structural and performance signals
- WAVE — visual contrast and form label detection
- axe-core scanner — precise WCAG criterion mapping
Violation tracker
Every issue mapped to its WCAG criterion, severity, and exact fix — turning accessibility barriers into a prioritised, manageable remediation backlog.
Verified results
An independent re-scan across multiple tools confirmed every remediation held. Each fix was verified against its WCAG criterion before being marked closed.
The numbers tell the story.
Measurable improvements across every key accessibility metric.
| Metric | Improvement |
|---|---|
| Critical accessibility issues resolved | 98% |
| WCAG compliance score | Increased from 81% to 99% |
| Keyboard navigation issues | Reduced by 95% |
| Form accessibility improvements | 97% |
| Screen reader compatibility | Improved by 95% |
| Color contrast issues resolved | 100% |
| Accessibility regression issues | Reduced by 88% |
Beyond a passing score.
Improved User Experience
- Schedule and dispatch service appointments without barriers
- Manage work orders and complete forms using assistive technologies
- Navigate dashboards using keyboards
- Access reports and perform daily operational tasks more efficiently
Stronger Enterprise Accessibility
- More inclusive experience for field technicians, office staff, administrators, and customers
- Accessibility expectations of enterprise clients now met
- Accessibility regressions significantly reduced during product updates
What was achieved.
98% of critical accessibility issues resolved
Improved accessibility across complex SaaS workflows
Enhanced usability for keyboard and screen reader users
Stronger alignment with WCAG 2.2 accessibility guidelines
Reduced accessibility regressions during product updates
More inclusive experience for field service teams and customers
Make your site accessible.
If your site has never been audited against WCAG 2.2, it almost certainly has issues like these. We can run a full multi-tool audit, deliver a prioritised remediation tracker, and verify the result with an independent re-scan.